By Issue Area

Banks Struggle With More Complex Consumer Complaints

Canadian banks are generally effective at resolving straightforward consumer complaints, but much less effective in handing more...

Canadian consumers are not well served by the ability of banks to choose their own dispute resolution firms, according to a...

Canadian consumers view older forms of dynamic pricing as more fair than some of the newer technologically-enabled forms of...

The use of a simple warning system modelled on traffic lights would help consumers make better dietary choices and reduce the...

Canadian consumers doubt many of the established facts about the size and economic impact of counterfeit and pirated goods. This...