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Predictable Pandemic Effects on Canadians’ Payment Choices
Canadians increasingly relied on electronic payments, in particular contactless payments, but engaged in fewer transactions...
TD Bank Fined $400,000 For Incorrect Disclosure of Seniors’ Bank Fees
Canada’s financial consumer watchdog fined Toronto-Dominion Bank $400,000 for incorrectly disclosing its charges for some...
Telecom Providers Improve Their Complaint Handling
Canada’s telecommunications service providers have improved their compliance with complaint management guidelines established by...
PIN Questionnaire Shows Support for Government Action on Housing
The newest report from the Public Interest Network (PIN) of the Consumers Council of Canada supports government action to reduce...
Airline Regulator Proposes New Rules for Passenger Refunds
Canada’s transportation regulator released new draft rules for passenger refunds that broadly match what consumers believed were...