Research
Canadian Telecom Complaints Up 43 Per Cent
Canadian consumers are more upset with their telecom providers than ever, and those providers are unable to resolve those...
Supply Chain Issues, Grocer Profiteering Hit U.S. Too
See if any of this sounds familiar. Supply chain bottlenecks during the pandemic allowed major grocery retailers to entrench...
When Consumers’ Right to Speak Meets Merchants’ Reputations
A consumer's right to speak should prevail unless a merchant is able to prove actual damages, says a new Canadian research...
Ottawa Triples Funding for Consumer Research Program
Canada’s federal government announced it would triple funding for consumer research, with a particular focus on Canada’s retail...
How Regulatory Administrative Authorities Can Improve Consumer Engagement
In the 25 years since regulators began designating ‘administrative authorities’ operating at arm’s length from government, the...