Research
Unlocking the Value in Your Points Program
Many consumers accumulate points and other rewards in loyalty programs to splurge for some future luxury. At this time, that...
COVID-19 Will Change How Canadians Shop for Food, But Not Food Prices
The COVID-19 crisis will change how Canadian consumers shop for groceries more significantly than the prices they pay, according...
Banks Struggle With More Complex Consumer Complaints
Canadian banks are generally effective at resolving straightforward consumer complaints, but much less effective in handing more...
Report Critical of Banks’ Ability to Choose Dispute Resolution Firms
Canadian consumers are not well served by the ability of banks to choose their own dispute resolution firms, according to a...
Consumers Struggle with Fairness of Dynamic Pricing
Canadian consumers view older forms of dynamic pricing as more fair than some of the newer technologically-enabled forms of...