Research
The Grocery Shopping App Dilemma
The smartphone apps consumers likely use most to help them grocery shop utilize consumer data in a manner contrary to most...
Updated On-Demand Report, Two Consultation Papers Now Available
The Council recently issued an update to its 2019 research report The On-Demand Consumer, which investigated consumers’ views...
Canadian Telecom Complaints Up 43 Per Cent
Canadian consumers are more upset with their telecom providers than ever, and those providers are unable to resolve those...
Supply Chain Issues, Grocer Profiteering Hit U.S. Too
See if any of this sounds familiar. Supply chain bottlenecks during the pandemic allowed major grocery retailers to entrench...
When Consumers’ Right to Speak Meets Merchants’ Reputations
A consumer's right to speak should prevail unless a merchant is able to prove actual damages, says a new Canadian research...