As a part of the Canadian Forum on Civil Justice’s Cost of Justice project, Dr. Les Jacobs, a director of the Consumers Council of Canada, and his research associates David Kryszajtys and Matthew McManus examined the ways that Canadians try to resolve their consumer problems. In particular, their research examined patterns in the decision to access the formal legal system to resolve one or more consumer problems, based on ethnicity, level of education and income. The data used for this study comes from the CFCJ’s nationwide Everyday Legal Problems and The Cost of Justice in Canada survey.

To obtain more information about the research, click here.

The Consumers Council of Canada actively seeks to expand the network and mobilization of knowledge created by public policy oriented consumer interest researchers. Researchers who want to expand awareness of their work and the PPOCIR discipline can become engaged with the Council in a variety of ways. Learn more by clicking here.

In addition, the Council is a participating organization in the Canadian Partnership for Public Policy-Oriented Consumer Interest Research. The PPOCIR initiative is supported by the Social Sciences and Humanities Research Council through a Partnership Development Grant. Learn more by clicking here.