Consumer disputes that cannot be resolved with their banks will all be routed to a single external dispute resolution provider...
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By Issue Area
Consumer Banking, Investment Complaints Skyrocket
Canadian consumers’ complaints about their banks and investment managers have nearly tripled, according to figures provided by...
OBSI To Regain Sole Responsibility for Bank Consumer Complaints
Canadian banks will be required to use the Ombudsman for Banking Services and Investments (OBSI) to handle consumer complaints...
How Independent Are Financial Services Arbiter Community Directors?
The independence of ‘community’ directors is a key point of differentiation between the submissions of consumer organizations...
External Banking Complaints Resolution Back With Ottawa
Following the release of required reviews of the operations of Canada’s two banking dispute resolution operators, the issue of...
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