Canada’s telecommunications service providers have improved their compliance with complaint management guidelines established by...
Telecom Providers Improve Their Complaint Handling
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By Issue Area
PIN Questionnaire Shows Support for Government Action on Housing
The newest report from the Public Interest Network (PIN) of the Consumers Council of Canada supports government action to reduce...
Airline Regulator Proposes New Rules for Passenger Refunds
Canada’s transportation regulator released new draft rules for passenger refunds that broadly match what consumers believed were...
Settlement Reached in HVAC Equipment Lease Class Action
A settlement agreement has been reached on behalf of class members to resolve a class action lawsuit related to HVAC equipment...
Flammable Tutus and Child Bath Wraps Top Recent Recalls
It’s going to be a hot summer in the homes and recall centres of Canada, judging from the number of products recently recalled...
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