By Issue Area

Banks Struggle With More Complex Consumer Complaints

Canadian banks are generally effective at resolving straightforward consumer complaints, but much less effective in handing more...

Canadian consumers are not well served by the ability of banks to choose their own dispute resolution firms, according to a...

Canadian consumers view older forms of dynamic pricing as more fair than some of the newer technologically-enabled forms of...

The use of a simple warning system modelled on traffic lights would help consumers make better dietary choices and reduce the...

Investors looking at their options during RRSP season should also consider how much those options may cost. Investor advocacy...

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