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By Issue Area

Ottawa Targets Lower Credit Card Costs to Merchants

A federal government budget pledge to reduce the amounts businesses pay to accept credit card transactions will likely result in...

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Telecom Service Complaints Rising

Consumer complaints about telecommunications services – particularly home internet quality – are on the rise again, according to...

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Payment Choices Reverse Robin Hood Effect

Consumers who pay with cash and debit cards are effectively subsidizing those who pay with credit, according to a research white...

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Auto Pricing Practices Highlight Enforcement Gaps

Even with the introduction of provincial “all-in” pricing regulations, Canadian car buyers still struggle to get optimal vehicle...

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RBC Fined $350,000 for Failing to Get Clear Consent for Credit Limit Hikes

A lack of objection or silent acquiescence does not qualify as “express consent”, Canada’s financial consumer watchdog concluded...

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