In the 25 years since regulators began designating ‘administrative authorities’ operating at arm’s length from government, the...
How Regulatory Administrative Authorities Can Improve Consumer Engagement
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By Issue Area
Funding for Consumer Research Projects Announced
Canada's Office of Consumer Affairs announced the 21 projects that will be funded under its program for consumer organizations...
Trend To Online, Contactless And Mobile Transactions Continues
Canadians continued to expand their use of online transfers, contactless payments and mobile transactions in 2021, according to...
Telcom Non-Compliance with Complaint Procedures Rising
Canadian telecom service providers showed a higher level of non-compliance with consumer complaint guidelines in 2021, according...
External Banking Complaints Resolution Back With Ottawa
Following the release of required reviews of the operations of Canada’s two banking dispute resolution operators, the issue of...
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