Canadian telecom service providers showed a higher level of non-compliance with consumer complaint guidelines in 2021, according...
Telcom Non-Compliance with Complaint Procedures Rising
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By Issue Area
External Banking Complaints Resolution Back With Ottawa
Following the release of required reviews of the operations of Canada’s two banking dispute resolution operators, the issue of...
Report: Canada’s Securities Arbiter Should Issue Binding Judgments
Consumer disputes involving Canadian securities firms should result in binding judgments from the industry’s independent arbiter...
Banks Continue to Push Higher Cost Credit Cards to Consumers
Canadian banks continue to nudge customers towards premium credit cards with higher annual fees, according to new research...
PIN Questionnaire Shows Support for Government Housing Action
The newest report from the Public Interest Network of the Consumers Council of Canada supports continued government action to...
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