The difficulty of consumers making warranty claims and filing complaints – key elements of a recent Consumers Council of Canada...
The Difficulties Consumers Have Being Heard, Respected
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By Issue Area
COVID-19 Changing How Canadians Shop and Pay
Canadians report spending less, shopping less frequently and relying less on cash in survey results released by Payments Canada...
Unlocking the Value in Your Points Program
Many consumers accumulate points and other rewards in loyalty programs to splurge for some future luxury. At this time, that...
COVID-19 Will Change How Canadians Shop for Food, But Not Food Prices
The COVID-19 crisis will change how Canadian consumers shop for groceries more significantly than the prices they pay, according...
Banks Struggle With More Complex Consumer Complaints
Canadian banks are generally effective at resolving straightforward consumer complaints, but much less effective in handing more...
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