Canadian banks will be required to use the Ombudsman for Banking Services and Investments (OBSI) to handle consumer complaints...
OBSI To Regain Sole Responsibility for Bank Consumer Complaints
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By Issue Area
How Independent Are Financial Services Arbiter Community Directors?
The independence of ‘community’ directors is a key point of differentiation between the submissions of consumer organizations...
Air Miles Has New Owners But Ongoing Issues
Air Miles, one of Canada’s largest loyalty programs, has a new owner, but needs new business partnerships. BMO Financial Group...
Regulation Likely Coming For U.S. Buy Now Pay Later
U.S. regulators have indicated they plan to act to bring Buy Now, Pay Later (BNPL) lending practices closer in line with...
Newfoundland and Labrador Moves to Restrict Predatory Lending
Newfoundland and Labrador was the last Canadian province to bring in legislation regulating payday lenders, but has introduced...
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