Canadian consumers’ complaints about their banks and investment managers have nearly tripled, according to figures provided by...
Consumer Banking, Investment Complaints Skyrocket
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New Brunswick Introduces New Consumer Protection Legislation
New Brunswick’s government introduced a bill to create a new Consumer Protection Act to provide broad protection for consumers...
Non-Disclosed Mortgage Discharge Fees Draw $1.6 Million Penalty
Failure for more than 10 years to properly disclose all the costs of discharging a mortgage led to a $1.6 million penalty...
OBSI To Regain Sole Responsibility for Bank Consumer Complaints
Canadian banks will be required to use the Ombudsman for Banking Services and Investments (OBSI) to handle consumer complaints...
How Independent Are Financial Services Arbiter Community Directors?
The independence of ‘community’ directors is a key point of differentiation between the submissions of consumer organizations...
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