By Issue Area

Banks Struggle With More Complex Consumer Complaints

Canadian banks are generally effective at resolving straightforward consumer complaints, but much less effective in handing more...

Canadian consumers are not well served by the ability of banks to choose their own dispute resolution firms, according to a...

Investors looking at their options during RRSP season should also consider how much those options may cost. Investor advocacy...

Canadian consumers will be able to use debit cards on trains, buses and planes after the implementation of new rules announced...

The Financial Consumer Agency of Canada (FCAC) review into banks’ external complaint-handling has been submitted to the...

RSS