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By Issue Area

Consumers Council President Renewed on Payments Canada Council

Consumers Council of Canada President Don Mercer was renewed for an additional two-year term as a member of the Stakeholder...

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Protect the Ability to Use Cash, Report Urges

Policymakers should ensure that cash is always acceptable before its use in retail transactions is further threatened by...

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March is Fraud Prevention Month in Canada

Canadian law enforcement authorities are conducting a series of interactive social media initiatives to engage with consumers...

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Opt-in Consent Required in Canadian Open Banking Initiative

Canadians should be required to “opt-in” to open banking if they choose, an advisory committee studying the issue for the...

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Banks Struggle With More Complex Consumer Complaints

Canadian banks are generally effective at resolving straightforward consumer complaints, but much less effective in handing more...

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