Canadian banks are generally effective at resolving straightforward consumer complaints, but much less effective in handing more...
Banks Struggle With More Complex Consumer Complaints
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By Issue Area
Report Critical of Banks’ Ability to Choose Dispute Resolution Firms
Canadian consumers are not well served by the ability of banks to choose their own dispute resolution firms, according to a...
New Debit Rules To Allow For Public Transit Use
Canadian consumers will be able to use debit cards on trains, buses and planes after the implementation of new rules announced...
Consumer Debt Returns for Bankruptcy Filers
Bankruptcies are considered the fastest way to recover from excessive debt, but a new study shows that the relief is short-lived...
What are Legal Interest Rates on Loans?
There is a limit on the rate of interest that lenders can charge borrowers in Canada. With two notable exceptions, interest...
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