Many consumers accumulate points and other rewards in loyalty programs to splurge for some future luxury. At this time, that...
Unlocking the Value in Your Points Program
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By Issue Area
Higher-Cost Lenders Promote Borrowing Over Loan Deferrals
Efforts to encourage Canada’s major lenders to provide relief from certain repayments have not reached the segment of the market...
Deferred Payments May Affect Your Credit Score
Canadians struggling to keep up with credit payments may fear that delayed or deferred payments could lower their credit scores....
Protect the Ability to Use Cash, Report Urges
Policymakers should ensure that cash is always acceptable before its use in retail transactions is further threatened by...
Banks Struggle With More Complex Consumer Complaints
Canadian banks are generally effective at resolving straightforward consumer complaints, but much less effective in handing more...
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