CBC’s flagship consumer protection program Marketplace will air an episode on the growing problem of counterfeit goods – a topic...
CBC Marketplace Tackles Counterfeit Goods Protections
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CRA Scam Arrests Made, But Will Calls Decline?
Canadians can tell policymakers whether two recent arrests related to alleged telephone tax scams actually result in a drop off...
Banks Struggle With More Complex Consumer Complaints
Canadian banks are generally effective at resolving straightforward consumer complaints, but much less effective in handing more...
Report Critical of Banks’ Ability to Choose Dispute Resolution Firms
Canadian consumers are not well served by the ability of banks to choose their own dispute resolution firms, according to a...
Consumers Struggle with Fairness of Dynamic Pricing
Canadian consumers view older forms of dynamic pricing as more fair than some of the newer technologically-enabled forms of...