Canadian banks will be required to use the Ombudsman for Banking Services and Investments (OBSI) to handle consumer complaints...
OBSI To Regain Sole Responsibility for Bank Consumer Complaints
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Ontario Struggles with Drink Container Recycling Program
One of the first attempts at following the Ontario government guidelines for making producers responsible for the costs of...
Minister Avoids Consumer Advocate Questions in Petition Response
The official government response to a public petition supporting a national consumer advocate avoided mentioning the advocate,...
Crackdown on Unsafe Energy Drinks
Two days after issuing a sweeping warning to the importers and retailers of caffeinated energy drinks, the Canadian Food...
How Regulatory Administrative Authorities Can Improve Consumer Engagement
In the 25 years since regulators began designating ‘administrative authorities’ operating at arm’s length from government, the...