Travel related complaints

Canadian Transportation Agency

The Canadian Transportation Agency provides complaint processs related to Accessible Transportation, Air Transportation, Rail Transportation and Marine Transportation.

Travel Industry Council of Ontario (TICO)

The Travel Industry Council of Ontario is an organization mandated by the Ontario government to administer the Ontario Travel Industry Act, which governs approximately 3,000 travel retailers and travel wholesalers registered in Ontario. In addition, TICO administers an industry-financed Travel Compensation Fund.

For information about travel-related regulation in other provinces, contact your provincial consumer protection office.

Tell Us About Your Consumer Experience

Consumers Council of Canada does not become involved in representing individual consumers concerning their specific problems, but it is interested in learning about both difficulties and great experiences consumers encounter in the marketplace. Tell us about your consumer experience if you would like to assist the Council’s efforts to protect consumers.