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AN IMPROVED MARKETPLACE
FOR CONSUMERS IN CANADA

OUR AIM IS AN EFFICIENT, EQUITABLE, SAFE AND EFFECTIVE MARKETPLACE

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A network of Canadian residents who share their thoughts and knowledge with the Council about consumer public policy issues, usually through confidential online questionnaires.
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The Consumers Council of Canada

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The Council works to improve consumers’ ability to navigate marketplaces affecting everyday life.

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The e-Periodical for Consumer Protection and Empowerment Professionals

Think Consumers, published by Consumers Council of Canada, serves Canada’s consumer protection and empowerment professional community and is available by subscription. Stay informed about the opportunities and challenges facing those who are working towards a better marketplace for Canada’s consumers.

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What do Canadians want from their grocery store?

Environics Research conducted a national large-scale web panel for Consumers Council of Canada to try to get some answers from consumers about what they think about their grocery shopping experience and what could better protect and empower them when they shop for groceries.

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Governments must refocus on protecting people

Consumers Council of Canada urges the Government of Canada to act swiftly to keep its commitment to create a new agency able to rebuild consumer confidence and protect consumers – the Canadian Consumer Advocate.

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Consumers find identifying perils of counterfeit goods difficult

New Council research finds Canadian consumers find it difficult to identify the perils of buying ‘counterfeit’ goods and ‘pirated’ digital media, and industry intellectual property protection campaigns don’t help them.

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Canadians enjoy little protection against prices, practices of instalment lenders

The Council sent representatives to the premises of 93 instalment lenders across Canada and to the websites of leading online lenders to determine what consumers experience when they go there to do business.

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Latest News

Grocery Prices Since the Dawn of COVID-19

Canadian grocery prices have stabilized after four years of tumult. Food inflation has moved lower towards historical norms, but prices are higher than they were before the COVID-19 pandemic. Statistics Canada tracks monthly average retail prices of 110 grocery store...

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Grocery Code Has Exceptions for Fruit and Vegetables

The upcoming Grocery Code of Conduct has been presented to consumers as a way to improve price stability, but it will have limited capacity to affect the most volatile segment of the grocery market. The proposed code has been endorsed by all the major Canadian...

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Back to Single Bank Dispute Resolution Firm

Consumer disputes that cannot be resolved with their banks will all be routed to a single external dispute resolution provider effective November 1, ending a 16-year period in which banks could select their own arbiter. The Ombudsman for Banking Services and...

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