VOTING MEMBERS’ ACCESS

WORKING TOWARDS
AN IMPROVED MARKETPLACE
FOR CONSUMERS IN CANADA

OUR AIM IS AN EFFICIENT, EQUITABLE, SAFE AND EFFECTIVE MARKETPLACE

Join the Consumers Council Public Interest Network

A network of Canadian residents who share their thoughts and knowledge with the Council about consumer public policy issues, usually through confidential online questionnaires.
DETAILS

The Consumers Council of Canada

is committed to good governance, excellence in research and listening to consumers. Its consultative, fact-based approach provides the foundation for its engagement of consumer issues through consumer representation.

The Council works to improve consumers’ ability to navigate marketplaces affecting everyday life.

FIND OUT MORE

Have a consumer
experience to share?

Help us learn from your marketplace experiences, problems and complaints. We’ll protect your privacy. We don’t act for individuals. But sharing can help you think and will bring you knowledge. You’ll help us help all consumers.

Start Sharing
Q

Help for
Consumers

Our Work
to Represent
Consumers

Consumer
Research
& Reports

Consumer
Protection
Initiatives

Get
Involved

Read Canadian Consumer Interest News

News from Consumers Council of Canada is now available on Apple News. Favourite our channel to stay up-to-date on consumer interest news and information.

GO THERE ON YOUR APPLE COMPUTER OR MOBILE DEVICE

The e-Periodical for Consumer Protection and Empowerment Professionals

Think Consumers, published by Consumers Council of Canada, serves Canada’s consumer protection and empowerment professional community and is available by subscription. Stay informed about the opportunities and challenges facing those who are working towards a better marketplace for Canada’s consumers.

Subscribe Today

Research released about "on-demand consumer"

Report uncovers views of the “on-demand consumer” and how fast, convenient, and immediate access to goods and services using smartphones or computers is changing their behaviour and how they feel about it.

READ MORE

Governments must refocus on protecting people

Consumers Council of Canada urges the Government of Canada to act swiftly to keep its commitment to create a new agency able to rebuild consumer confidence and protect consumers – the Canadian Consumer Advocate.

READ MORE

Consumers eager for innovative ways to resolve marketplace problems

Council report finds Canadian governments can better handle consumer complaints and work more capably with consumer organizations, to promote and protect consumer interests.

READ MORE

Consumers find identifying perils of counterfeit goods difficult

New Council research finds Canadian consumers find it difficult to identify the perils of buying ‘counterfeit’ goods and ‘pirated’ digital media, and industry intellectual property protection campaigns don’t help them.

READ MORE

Canadians enjoy little protection against prices, practices of instalment lenders

The Council sent representatives to the premises of 93 instalment lenders across Canada and to the websites of leading online lenders to determine what consumers experience when they go there to do business.

READ MORE

Canada lags behind at requiring standardized unit pricing displays at retail

Council report finds Canadian governments and retailers fail to meet consumer needs and expectations by providing accurate, transparent and forthright unit pricing.

READ MORE

Extended product protections often misunderstood by consumers

New research finds extended product protections are not well understood by consumers, who misunderstand terms and conditions, neglect to read the contracts and show little appreciation of the different regulatory structures and business models associated with different products

READ MORE

Featured Events

April 2024
December 2024
No event found!
No event found!
SEE ALL EVENTS

Latest News

Federal Budget Makes Housing Top Priority

Spending on housing, or overall spending levels will grab most of the attention, but the 2024 Federal Budget also promises further action on many consumer protection issues. The $57 billion in new spending and projected deficits of $40 billion for 2023-24 and similar...

read more

Visa and Mastercard Agree to Cap U.S. Processing Fees

Visa and Mastercard agreed to settle a nearly two-decade anti-trust case brought by merchants, by promising to cap the costs stores have to pay to process credit card transactions and allowing merchants to surcharge for the use of certain cards. It costs U.S....

read more

Vegetarians Face Higher Food Inflation Than Meat Eaters

Since the onset of the COVID-19 pandemic, vegans and vegetarians have faced more food inflation than ordinary consumers, as the prices of vegetables have generally increased more than other food products. One of the more useful features of the Statistics Canada Food...

read more
MORE NEWS